• Lead technical validation, prospect SaaS environment qualification, architecture review, and demo BetterCloud for 100-10000 employee environments, influencing nearly $2M in active qualified pipeline across dozens of accounts

within a quarter.

• Promoted BetterCloud platform use cases through blog posts, live webinars and workshops, and conference presentations, resulting in over $4M of pipeline generation.
• Led Diversity and Inclusion efforts as Founding Chair of Rainbow Mafia, BetterCloud’s LGBTQ+ Employee Resource Group, and conducted a quarterly speaker series by partnering with public service non-profits, resulting in our company achieving the highest diversity index score within our equity partner’s

portfolio.

• Created internal tooling, qualification, validation, test programs, and reporting materials for the broader go-to-market organization, influencing nearly 11% of

account retention events and 80% net-new logo events.

• Roadmapped, prioritized features, researched market, and collaborated with engineering, design, marketing, go-to-market, legal, and security teams in support of BetterCloud’s Secure product--a multi-SaaS data loss prevention and policy management enterprise SaaS tool.

• Implemented SaaS user lifecycle management workflows, DLP, and custom REST API integrations for hundreds of strategic, enterprise, and corporate

BetterCloud customers, retaining approx. $5M of yearly recurring account revenue.

• Developed and trained a 24/7/365 multinational support engineering team in kiosk, display, and street compute fleet service for ~7K IoT endpoints.
• Led technical service relationships for key hardware partners for LinkNYC, which began in New York City as part of an ambitious program to replace the City’s aging payphone infrastructure with the world’s largest and fastest free municipal Wi-Fi network.
• Built operations and automations for service tickets, fleet management, troubleshooting, SLA management, incident management, and alerting; enabling a 10 person service desk to manage ~3K tickets a week.

• Provided 24/7 desktop support and system administration in enterprise tooling for clients in financial services and non-profits. Platforms included but not limited to: G-Suite, Microsoft 365, Windows Server 2012 R2, 7 and 10, Mac OS X, iOS, Android, Salesforce.

• 3 month opportunity, where I researched and evaluated retail-wide training programs to inform leadership development strategy for thousands of emerging retail managers and tens of thousands of retail employees.

• Repaired customer’s relationship with product and brand by offering individualized technical support
• Served 30-50 customers daily in a dynamic environment
• Deployed in-store technical repair and service programs
• Certified in Mac, iPhone, iPad, and iPod repair